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Q: How long is your delivery time?

A: Generally it is 3-7 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

 

Q: whether your industrial panel pc support the oem / odm?

A:  Yes, our industrial panel PC support the customization with size, function, appearance, resolution, high brightness and etc.

 

Q;What is the process of OEM?

1,Make sure your OEM requirement .

2Free design for appearance if you need .

3,  Our purchase start to arrange the material .

4,Our technician install and test them .

5 Packing and arrange the delivery.

 

 

Q: Can we printing our logo on the housing? What is MOQ?

A: Except the opening logo, we can do the silk-printing LOGO in the case. MOQ is 200pcs and free charge.

 

Q: How can I pay for the order?

A: Our payment terms: T/T, Western Union, Paypal,  Credit card

1) For sample order: 100% T/T or Western Union in advance, Paypal  is also acceptable.

2) For bulk order: 30%deposit T/T in advance, balance clear before pick up or shipment.

 

Q: What kind of inspection you can provide?

A: Shining has multiple tests from material purchasing to finished products by different departments, like QA, QC, sales representative, to guarantee all signage players are in perfect condition before shipment. We also accept the inspection by the third party you appointed.

 

Q: Where is your panel pc / digital signage apply?

A: Restaruant, Advertisement, Gaming, Medical Equipment, kiosk, ATM, Industrial autamation, Supermarket chain stores etc.

 

Q: What is the main size for your panel pc and industrial monitor?

A: 8”, 10.1”, 10.4”, 12”, 13.3” 15”, 15.6”, 17” 19” 21.5” 22” and wide screen the same zise. We also support the customized.

 

Q: What's the MOQ?
A: MOQ is 50 pcs, Models and configurations can be mixed in one order.
    OEM, ODM available, we can make the logo printing.

 

Q:  What is Main Products ? 

A : Industrial panel pc with Windows or Android system, Industrial LCD Monitor panel mount/Rack mount ; Open frame monitor ;Touch Monitor ; CCTV Monitor; Video Wall, Digital Signage, Transparent LCD ect. 

 

Q: Why should I choose your company as supplier ? 

Low Price -- Factory offer directly

High Quality-- Original samsung, LG,Sharp Panel; Industrial Grade Components ; CE,FCC,RoHS, ISO9001 certificate 

Good Service--Fast response according to your inquiry; Professional suggestion as to your projects ; Best Cooperation.

 

Q: What is your guarantee period?

A: We provide 1 (one) year quality guarantee for the products from your purchase date, except the human damage and force majeure factor. For a better maintenance, be sure that the players are using under normal circumstances

During the guarantee period, we will send the new replacement for free if it's because of hardware problem after we confirm, and cover the shipment fee for the replacement delivery, the buyer just need to cooperate to send the damage one back to our factory.
For the problem advertising machine, it shall be returned to factory for repairing. We will be responsible for expenses arising out of such reparation, including but not limited to the cost of new parts and shipment of products or parts from us to Buyer.

 

Beyond the guarantee period machine, we will provide maintenance service and technical support (Hardware and other possible charges, we will not bear the responsibility).

 

 

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